Don’t Smash My Fruit!
My little one and I were at the grocery store the other day and had the most wonderful and frustrating experience. The gentleman in the produce section was courteous, helpful, and went out of his way to help us with our shopping. He gave my daughter a free banana and gave us a quick National Geographic lesson on how monkeys peel bananas upside down. (Yes, it was cool and really works!)
The young lady bagging our groceries provided us with the exact opposite experience. She was deep into a conversation with the cashier and as she reached out to place the bag of fruit into the cart she missed, and dropped it straight onto the floor! She picked it up and the next bag into the cart contained maple syrup, butter, and salsa. It landed right on top of my already bruised fruit! In my head I was screaming, “Don’t smash my fruit!”
I have to admit that “smashing my fruit” is a pet peeve of mine and this was the proverbial straw that broke the camel’s back. So, keeping my emotions in check I stated, “Excuse me, next time could you please not put the heavy stuff on top of my fruit?” The bagger ended her conversation, turned a quarter turn away from me, folded her arms, stared at the floor and promptly ignored me. So, I stated again, “Excuse me ma’am, next time please don’t set the heavy stuff on the fruit, that bruises it.” The lady stayed turned away with no eye contact and stone cold silence. I was shocked at her ignoring me.
By the time I reached the car I was very emotionally charged. I was frustrated at the way I was treated as a customer and mad at myself for all of the times in the past I didn’t say anything when my fruit was smashed. As I slammed the trunk closed, all I could think was, “THEY SMASHED MY FRUIT!” At this point, I was feeling a healthy amount of internal conflict between the need to gain other’s acceptance and approval or the voice that said, “stick up for what you believe in, that was horrible customer service!”
It was a perfect moment for some deep change. In any heightened emotional moment if you find a way to resolve the conflict inside, new beliefs will be formed at a very deep level.
In that moment, I made a huge decision to interrupt my old pattern of behavior. I pushed away all of the old thoughts and beliefs that were running around in my head and marched directly to the customer service desk.
I approached the manager and proceeded to tell her what was on my mind, “I just wanted to let you know about my shopping experience today. I had the most wonderful experience with the gentleman in the produce department. He went above and beyond in his customer service. My checkout experience was the direct opposite. The lady bagging the groceries dropped my fruit on the floor and then smashed them again when she put the other heavy bags on top. When I asked her as politely as I could to please not put the heavy stuff on the fruit she completely ignored me, twice. I just wanted to give you some feedback on my shopping experience today.” The manager thanked me for my feedback and said that she would make a note of it.
My voice and body were shaking with emotion as I left the store. In that emotionally intense moment I was able to anchor in some new powerful beliefs.
First and foremost, act in integrity with yourself. If I would have said something the first time my fruit was smashed I wouldn’t have been in such an intense place.
Give feedback so that others can take responsibility for their actions. Love the person enough to give feedback in a non-threatening way by addressing the behavior, NOT THE PERSON. As long as it is done without anger or malicious intent, it is for the other person to take or leave. I do not know what came from the experience for her on her end but she was the one to take responsibility for her actions from there.
Next time someone smashes your fruit, I wish you continued success in acting with integrity and giving constructive feedback to others.
If you need some support because too many people are smashing your fruit, interrupt your pattern! Call TODAY for your evolution towards greater success. Commit to 3 or more coaching sessions in the month of October and/or order a Sure Hire Assessment and receive 10% off!